FAQ’s

“Back in 2005, when I started in sales, I was just looking for a job. What I found were friendly, down-to-earth people and the opportunity for advancement. TransNational has grown and expanded a great deal since I've been here, but it still has that feeling of closeness and unity that sometimes gets lost in larger companies.” — H.D, Customer Service Mgr

“It has been amazing to be here and see a very small business grow into a solid medium business; now positioning itself to become, not just a large business, but a leader in our industry. Yet I feel like we are just beginning.” — J.K., Sales Mgr

“We have found the customer service experience with TransNational vastly superior to other providers. We are treated with great respect and ownership has been taken on every issue until resolution met!” — Southside Fellowship

“After being with your company for only a few months, I phoned the customer service department to review fees and to gain a better understanding of my monthly charges. In addition to explaining things in an easy to understand way, the representative promised to have my account reviewed, in order to determine whether certain fees could be reduced. Within one day, the representative phoned to advise that my account had been reviewed, resulting in a more cost effective fee structure reflecting across the board discounts.” — Fred, Galena IL

“Just a short note to let you know that after several years with your service we are still very pleased to be finding cost savings and excellent quality. Our questions are answered promptly and the staff at TransNational is superb. Supplies arrive quickly and problems are addressed intelligently. We continue to tell any telemarketers in credit card processing that we have found a great company to deal with and have no interest in looking elsewhere. ” — Sarah, Chicago IL

“We want you to know that we are vey pleased with the quality of service your company provides. Rarely has a supplier given us such complete cooperation. We sincerely appreciate your responsiveness and the way you conduct business. We have recommended TransNational to others because of our satisfaction with your service. You always seem to make something positive out of negative events. We look forward to doing business with you for years to come.” — Cindy, Kenosha WI

“Whenever I have a question or concern, the staff at TransNational handle it promptly, and with such personal attention that I as a customer, am under the impression that I’m their only customer. Phone calls are returned quickly, and problems are solved so we can get back to serving our customers. They understand my time is important, and work on my behalf so well that I even think of them as an integral part of our team.” — Ed, Chicago IL

“You are very knowledgeable about your services, your competitors, and the industry overall. I appreciate the fact that yours is not a high pressure sales pitch. You answered our questions, educated us on subjects we didn’t even know to ask about, and gave us time to check the facts and TransNational’s track record.” — Larry, Chicago IL

“You have been a tremendous help to [our organization] both with daily business transactions as well as with new business procedures. Your work exemplifies your strife to do an excellent job. You have always been punctual and offered extended service during [our] transition to online bank card services.” — Rebecca, Non-Profit

“TransNational customer service representatives and other staff that I spoke to are very professional and quick to solve my needs and problems that arise. Thank you for your services. Great job! ” — Retailer, Fontana, CA

What credit cards can I accept?

By signing with TransNational, you will be able to accept all credit card types; Discover (R), Visa, MasterCard, American Express and Diners Club International.  You can also accept China's UnionPay, Japan's JCB and Korea's BCcard.  These are all the largest credit card issuers in their respective countries with billions of cards issues.  We also offer Fleet card acceptance, if applicable. If you already are enrolled in these, let us know your account numbers and we will notate our files so you can process using your existing accounts.

How do I update my account address or telephone number?

Contact our office to complete a change request form. Changes will be made in two business days of receipt of request. Download the change request form here.

Will training be provided?

Yes! TransNational’s technical staff personally oversees every new merchant installation. Initial and on-going training will be performed until you are completely satisfied.

How long does it take to get approved?
Merchant accounts are typically approved same day.
What can I expect from TransNational?

A dedicated account representative, over fifteen years of experience servicing merchants across the U.S., access to the most aggressive and consistent rate structure available in the industry today, and peace of mind.

How soon will I have access to my funds?

Normally, settled funds for Visa/MasterCard are deposited into your business checking account within 48 hours, 24 hours for debit activity.

Can I use my existing business checking account?

Yes. There is no need to switch banks. We’ll deposit funds into any U.S. bank.

Can I accept credit cards on my website?

Yes, TNB can easily enable your website to accept electronic payments. Be sure to have your web developer’s contact information on hand when you contact us.

How long does it take to start processing?
Once we receive your completed paperwork, we can have you processing within 48 hours. All equipment is sent UPS ground delivery or delivered by a trained installation technician.
If I need help, who do I call?

For general questions during business hours, call 888.99.TNBCI. For questions regarding operation of your merchant account, call the support help line 24/7 located on your terminal or in your welcome kit provided.

How are my monthly fees paid?

Monthly fees are automatically debited from your business checking account at the end of each month. There is no need to send in a check to pay fees. A detail of all fees is provided in your monthly statement to reconcile your accounting.

Can I accept debit cards?

You can accept debit cards for debit networks throughout the U.S. Contact your sales representative to enroll you in a debit card program. We support both pin-based and signature-based debit transactions.

What are my monthly fees?

Monthly fees vary based on the type of your account. All merchants pay a monthly minimum, a statement fee, discount rate and authorization fee on every transaction. Refer to your merchant bankcard agreement for your specific fees.

How do I change my DBA (Doing Business As) in your records?

The change requires a signature from the account guarantor. The name on your business checking account must match your DBA or corporate name. Changes will be made within two business days of receipt of request. Download the change request form here.

How do I change the Direct Deposit Account (DDA) my batches are deposited into?

This change requires a signature from the account guarantor. Download the change request form here.

Can I have other people as signers or contacts on my merchant account?

The guarantor completes and signs a Contact Change Form. Download the Contact Change Form here. The contact is only allowed to obtain account information; the guarantor must still authorize changes. If you need to change the guarantor, please call us.

Can I place a hold on my merchant account?

We can close your account, but monthly minimum and statement fees will apply. Should you close your account completely, reopening is simple. Please contact your sales representative for assistance.